Privacy Policy

Effective Date:  Last Updated: April 1st, 2025

Introduction

Welcome to Liz Travel & Tours Agency. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you interact with our services, whether online or offline.

By using our website, booking services, or engaging with us in any way, you agree to the terms of this Privacy Policy.

Information We Collect

We collect different types of personal data, including but not limited to:

• Personal details such as name, address, phone number, email, and date of birth
• Travel information including passport details, visa applications, flight bookings, and itineraries
• Payment details such as credit and debit card information for secure transactions
• Communications including customer inquiries, feedback, and interactions with our team
• Website usage data such as IP address, browser type, device information, and site activity

How We Use Your Information

We use your data for the following purposes:

• Booking and travel management to process reservations, facilitate travel arrangements, and provide support
• Customer service to respond to inquiries, send updates, and provide assistance
• Marketing and promotions to share exclusive deals, newsletters, and personalized offers with your consent
• Security and fraud prevention to protect against unauthorized activities and ensure a safe experience
• Legal compliance to adhere to government regulations and travel policies

Data Sharing and Third Parties

Liz Travel & Tours respects your privacy and does not sell or trade your personal information. However, we may share data in specific circumstances:

• Travel partners including airlines, hotels, car rental providers, and visa processing agencies
• Legal authorities when required by law or to prevent fraudulent activities
• Payment processors to securely handle financial transactions
• Marketing services with third-party platforms for promotional outreach with your consent

Data Protection and Security

We implement strict security measures to protect your personal data:

• Encryption and secure servers to ensure safe storage and transmission of information
• Restricted access so only authorized personnel handle sensitive data
• Regular audits to routinely review security protocols and enhance protection

Your Rights and Choices

You have control over your personal information and can:

• Request access to view the data we hold about you
• Update information to correct or modify inaccurate details
• Opt out of marketing by unsubscribing from promotional emails anytime
• Request data deletion and ask us to erase your personal information, subject to legal requirements

Cookies and Online Tracking

Our website uses cookies to enhance your browsing experience. You can choose to accept or decline cookies via browser settings.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.

Contact Us

If you have questions or concerns about our Privacy Policy, please contact us at:

• Email: info@liztravelagency.com
• Phone: +237 674040761
• Website: www.liztravelagency.com

Liz Travel & Tours is committed to safeguarding your privacy while delivering exceptional travel services. Thank you for choosing us for your journey.