AI – Chatbots

Artificial Intelligence chatbots have given a superpower to the travel and tourism industry. It’s one of the most ever-changing customer-facing global industries. Gone are the times when travelers to plan a trip need to visit the travel agents to book flights or hotels. The demand for the travel industry is ever-growing in the market, and there is a dire need for the travel industry to ease travel for travelers.

People are more adaptive to digital technology and cater to the demands of travelers. The travel industry must adopt online opportunities to serve customers. It could be a tiresome task for travelers to search and plan out of a plethora of options. Instead, the travel industry could use chatbots, a one-stop solution for travelers to get complete information, booking/canceling tickets, and many more. Chatbots are mobile-friendly personal predictive and analytical capabilities.

AI-powered travel chatbots can understand the emotions, context of chat, quickly provide answers, & assist them in resolving their queries. A conversational AI travel chatbot helps travel agencies up-sell or cross-sell their packages, book flights, tour packages, and many other packages.

Chatbots with AI capabilities can automate most of the process that improves customer satisfaction. Especially when people want to upgrade or cancel the bookings, chatbots can be of great help. Also, chatbots available to customers 24/7 that helps the customers to get actively engaged with the bots in solving all their queries, send notifications and promotional messages

Virtual Travel Agent

AI Chatbots is the solution needed by  tourism agencies to satisfy the majority of customers. Whether it’s a travel agency, airline, hotel or other, a chatbot can serve as an intelligent virtual agent.

The chatbot can play the role of a travel agent and respond to key customer requests. In addition to basic information, the chatbot will be able to provide specific recommendations to each customer. Indeed, chatbots combine two technologies that allow them to manage the service well. It is artificial intelligence and automated natural language processing that allow them to intervene according to the circumstances. Even better, a chatbot for tourism can be associated with all types of communication channels including social networks.

Better availability of customer service

Thanks to chatbots, travelers looking for information get it, no matter when. One example is a chatbot that can respond to user requests in the middle of the night. This is one of the great advantages of this tool that allows your tourism agency to be available to customers 24/7.

This presence is sure to please every customer who passes through any of the available channels to contact you. It is then easier for a tourist to get help to make reservations or manage last minute changes. This is even at times that are normally unlikely to contact customer service. A Messenger chatbot is especially suitable with smartphones today.

Good customer relationship

In addition to information, a chatbot can provide advice to travelers in order to simplify the formalities. By creating a chatbot specific to the type of service you provide, your customers can easily find their way around. In particular, they can make reservations on their own without waiting for the help of a sales agent. A chatbot can play the role of a real advisor that helps travelers make the right choice.

Among other things, he can guide them according to their expectations, but also their budget. Through the conversational aspect, your travel agency can stay in touch with customers during their trip. At the end of a trip, the chatbot can send personalized messages to each customer. These notices are valuable information that can be used to improve the services you provide.

A database for targeted communication

The users who have contacted your company via the chatbot are potential future customers. It is then possible to register their data to propose them the new offers that you will set up. Many companies in the tourism sector use this method to attract more and more people.

To achieve this integration, it is still useful to create a chatbot that perfectly meets your needs.  Everything is set up so that you can integrate it into all your communication channels. This, as simply as possible and without any line of code.